We get many phone calls daily from all over the world, as well as hundreds of emails throughout the day. It’s impossible to answer them all quickly. Some days we spend hours on the phone talking with people, giving them the time and attention that we all hope to get when in need. Please be patient. We won’t knowingly ignore you.
If you’ve left us a voicemail message or sent an email and haven’t heard from us in a few days, try and contact us again in case we didn’t get the first message. Emails do go astray and we don’t always get them.
Thank you for your understanding. We do what we can to respond appropriately, but we are a small, family-run business, not a conglomerate with a dozen operators standing by.
To contact us: call toll-free 888-257-4273, or email us.
Posted in: Order Problems